Frequently Asked Questions

Click any question to view its answer.

Are the products on Noor Seoul 100% authentic?

Whenever you are shopping with Noor Seoul, you can be assured that you are always getting authentic and genuine products that are exported directly from SOUTH KOREA. All products are bought from the official brands directly in original packages, sealed.

How long does shipping take?

Orders are usually processed within 1 to 2 business days. Delivery timing depends on destination and courier operations, but approximately takes 7 to 13 business days.

Can I change my order after placing it?

Please contact us immediately after placing your order. We will try to help, but changes cannot be guaranteed.

Are products refundable?

Due to hygiene and safety regulations, cosmetic products are non-returnable and non-refundable.